Patient Financial Care Counselor

Duke Health; Durham (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Duke Health, within the Patient Revenue Management Office, seeks a Financial Care Counselor to support billing, collections, and patient financial counseling. The role emphasizes accuracy, compliance, and timely communication with patients and providers.

The position collaborates with insurance carriers and clinical staff to resolve issues, process payments, and guide patients through payment options and authorization processes.

Qualifications

• Two years experience in hospital service access, or billing/collections.
• High school education with related training; postsecondary preferred.
• Bilingual Spanish preferred

Responsibilities

• Analyze insurance coverage and benefits to ensure timely service.
• Obtain authorizations according to plan contracts.
• Enter and update patient billing and demographic data.
• Resolve claim denials and inform patients of options.
• Assist with financial counseling and payment arrangements.
• Maintain accurate records for budget and reporting.

Skills

Excellent communication

Data analysis

Policy compliance

Education

High school education

Some postsecondary education

Associate's degree

Bachelor's degree

Job description

Duke Health, within the Patient Revenue Management Office, seeks a Financial Care Counselor to support billing, collections, and patient financial counseling. The role emphasizes accuracy, compliance, and timely communication with patients and providers.

The position collaborates with insurance carriers and clinical staff to resolve issues, process payments, and guide patients through payment options and authorization processes.