Patient Financial Advocate

Duke University Health System; Holly Springs (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Duke Health is seeking a detail-oriented professional for the Patient Revenue Management Organization to ensure accurate patient accounts and timely reimbursement. This onsite role focuses on pre-admission through registration, billing, and payment collection, aligning with department policies and regulatory requirements.

The position supports insurance coordination, fee disclosure, and financial counseling referrals to assist patients with financial responsibilities.

Qualifications

• Strong written and oral communication skills.
• Ability to analyze data and perform multiple tasks.
• Able to work independently and follow policies.

Responsibilities

• Accurately complete patient accounts per departmental policies and regulatory requirements.
• Obtain and process authorizations; assist with insurance verification and coordination of benefits.
• Explain bills, collect payments, and refer to financial counseling as needed.
• Update billing system with insurance status and referrals.
• Greet visitors and provide assistance while maintaining confidentiality.

Skills

Communication skills

Data analysis

Independence

Education

High school diploma

Some college preferred

Job description

Duke Health is seeking a detail-oriented professional for the Patient Revenue Management Organization to ensure accurate patient accounts and timely reimbursement. This onsite role focuses on pre-admission through registration, billing, and payment collection, aligning with department policies and regulatory requirements.

The position supports insurance coordination, fee disclosure, and financial counseling referrals to assist patients with financial responsibilities.