Patient Financial Care Specialist

Duke Careers; Durham (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Commitment bonus

Job summary

Duke Health Center seeks a Financial Care Counselor to accurately complete patient accounts, verify insurance coverage, and communicate financial obligations to patients. You will coordinate with payers and arrange payment options while ensuring compliance with policies and regulatory guidelines.

The role requires strong communication, attention to detail, and the ability to work with diverse patients in a fast-paced healthcare setting.

Qualifications

• Excellent communication skills and the ability to work with patients and families.
• Strong analytical skills to assess insurance coverage and payment options.
• Ability to work independently while following department policies and procedures.

Responsibilities

• Accurately complete patient accounts per departmental protocols and regulatory requirements.
• Explain bills and provide assistance to patients regarding financial responsibility.
• Coordinate with insurance carriers and government funding sources to determine payment options.
• Obtain prior authorizations and ensure insurance requirements are met before services.
• Assist with financial counseling referrals and update billing records accordingly.

Skills

Excellent communication

Analytical skills

Independent worker

Policy compliance

Education

High school diploma or equivalent

Some postsecondary education preferred

Associate's degree in healthcare or related field

Job description

Duke Health Center seeks a Financial Care Counselor to accurately complete patient accounts, verify insurance coverage, and communicate financial obligations to patients. You will coordinate with payers and arrange payment options while ensuring compliance with policies and regulatory guidelines.

The role requires strong communication, attention to detail, and the ability to work with diverse patients in a fast-paced healthcare setting.