Financial Care Counselor – Patient Billing & Support

Duke PA; Durham, Northern (NC, KY); Hybrid; USD 36,000 - 48,000; Part time

Benefits offered by this job

$5,000 Commitment Bonus

Job summary

Duke University Health System - Patient Revenue Management Office (PRMO) in Durham, NC is seeking a Financial Care Counselor to support pre-registration, billing, and patient financial counseling for Duke Health services.

The role focuses on verifying insurance, arranging payment options, resolving insurance denials, and guiding patients through financial assistance programs, with a commitment bonus program mentioned for new hires.

Qualifications

• Two years experience in hospital service access, billing, or related fields.
• Education: high school with some postsecondary preferred.
• Strong communication and customer service skills.

Responsibilities

• Analyze insurance coverage and benefits for service to ensure timely processing.
• Obtain authorizations based on insurance plan contracts and guidelines.
• Admit, register and pre-register patients with accurate patient demographic and financial data.
• Resolve insurance claim rejections/denials and remedy expediently.

Job description

Duke University Health System - Patient Revenue Management Office (PRMO) in Durham, NC is seeking a Financial Care Counselor to support pre-registration, billing, and patient financial counseling for Duke Health services.

The role focuses on verifying insurance, arranging payment options, resolving insurance denials, and guiding patients through financial assistance programs, with a commitment bonus program mentioned for new hires.