Patient Financial Navigator I

Memorial Healthcare System; Florida; On-site; USD 38,000 - 52,000; Full time

Job summary

Memorial Healthcare System is seeking a Patient Financial Services Representative to greet patients, collect demographic and financial information, verify insurance, and provide cost estimates. The role requires clear communication, accuracy, and teamwork in a fast-paced hospital environment.

You will handle patient inquiries, explain policies, obtain signatures for consent forms, and assist with scheduling and referrals as part of the patient financial services team.

Qualifications

• Greeting patients and guarantors and collecting demographic information.
• Verifies insurance coverage and confirms active benefits to determine patient responsibility.
• Maintains compliance with privacy and regulatory standards in a hospital setting.

Responsibilities

• Greet patients and guarantors at the point of contact in hospital, ambulatory, or office settings.
• Obtain and verify demographic, financial, and insurance information.
• Explain policies and obtain required signatures on notices and consent forms.
• Provide patient estimates and balance daily payment collections.
• Schedule appointments as needed and assist with referrals and discharge-related tasks.

Skills

Customer service

Communication

Accuracy & quality

Education

High School Diploma or Equivalent

Job description

Memorial Healthcare System is seeking a Patient Financial Services Representative to greet patients, collect demographic and financial information, verify insurance, and provide cost estimates. The role requires clear communication, accuracy, and teamwork in a fast-paced hospital environment.

You will handle patient inquiries, explain policies, obtain signatures for consent forms, and assist with scheduling and referrals as part of the patient financial services team.