Patient Financial Care Specialist

Duke University Health System; Durham (NC); On-site; USD 38,000 - 65,000; Full time

Job summary

Duke Health, within the Patient Revenue Management Organization, seeks staff to support the revenue cycle through accurate patient account handling, eligibility checks, and insurance coordination.

Responsibilities include obtaining authorizations, communicating financial responsibilities to patients, and ensuring billing accuracy in accordance with policy. Strong attention to compliance and process adherence is essential.

Qualifications

• Excellent communication skills, oral and written.
• Ability to analyze data, perform multiple tasks, and work independently.
• Understand and comply with policies and procedures.

Responsibilities

• Accurately complete patient accounts based on departmental protocol and compliance requirements.
• Obtain prior authorizations and manage insurance information.
• Explain bills and assist patients with financial counseling and payment options.
• Update billing systems and refer patients to programs as needed.
• Coordinate with insurance carriers to resolve coverage and payment issues.

Skills

Communication

Data analysis

multitasking

Independence

Education

High school diploma

Some postsecondary education preferred

Associate's degree in healthcare

Bachelor's degree (optional)

Job description

Duke Health, within the Patient Revenue Management Organization, seeks staff to support the revenue cycle through accurate patient account handling, eligibility checks, and insurance coordination.

Responsibilities include obtaining authorizations, communicating financial responsibilities to patients, and ensuring billing accuracy in accordance with policy. Strong attention to compliance and process adherence is essential.