Patient Access & Billing Coordinator

Duke University Health System; Durham (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Duke University Health System is seeking a Patient Service Associate within the Patient Revenue Management Organization to support daily clinic preparation, patient check-in/out, and billing processes. The role emphasizes accurate data handling, patient interaction, and coordination of labs and procedures in a fast-paced healthcare setting.

Candidates should have strong communication skills, basic PC literacy, and the ability to manage multiple tasks while complying with policy and privacy

Qualifications

• Strong verbal and written communication.
• Basic PC and data entry skills.
• Knowledge of medical terminology and telephone etiquette.
• Ability to organize and prioritize work and maintain effective relationships with others.

Responsibilities

• Prepare for clinic visits by reviewing next-day patients and completing prep activities.
• Check-in/out patients and manage appointment scheduling.
• Post charges and handle cash management.
• Explain billing and collect co-payments per policy.
• Coordinate labs and procedures as requested.
• Audit encounter forms for accuracy before batching.

Skills

Verbal communication

Written communication

Data entry

Customer service

Education

High school education

Job description

Duke University Health System is seeking a Patient Service Associate within the Patient Revenue Management Organization to support daily clinic preparation, patient check-in/out, and billing processes. The role emphasizes accurate data handling, patient interaction, and coordination of labs and procedures in a fast-paced healthcare setting.

Candidates should have strong communication skills, basic PC literacy, and the ability to manage multiple tasks while complying with policy and privacy