Patient Financial Counselor

Duke Health; Durham (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Duke Health in Durham, NC, seeks a Patient Accounts professional within the Patient Revenue Management Organization (PRMO) to accurately complete patient accounts and ensure insurance requirements are met prior to services. You will inform patients of financial liability and arrange payment options according to policy.

The role involves analyzing insurance coverage, obtaining authorizations, collecting cash, resolving denials, and supporting financial counseling.

Qualifications

• Excellent communication and written skills.
• Ability to analyze data and perform multiple tasks.
• Ability to work independently and maintain professional relationships.

Responsibilities

• Complete patient accounts based on policy and compliance.
• Obtain prior authorizations and manage insurance requirements.
• Explain bills to patients and inform financial liability.
• Resolve claim denials and collect cash payments.
• Update billing system and refer to financial counseling when needed.

Skills

Communication skills

Analytical ability

Independent work

Customer service

Education

High school education or higher

Job description

Duke Health in Durham, NC, seeks a Patient Accounts professional within the Patient Revenue Management Organization (PRMO) to accurately complete patient accounts and ensure insurance requirements are met prior to services. You will inform patients of financial liability and arrange payment options according to policy.

The role involves analyzing insurance coverage, obtaining authorizations, collecting cash, resolving denials, and supporting financial counseling.