Patient Financial Advocate I

Memorial Hospital West; Murfreesboro (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Memorial Healthcare System is seeking a Financial Counselor to counsel patients regarding payment responsibilities and options. The role involves explaining insurance benefits, eligibility, and patient liability, as well as guidance on payment plans and financial assistance.

Strong communication with carriers and healthcare providers is essential to advocate for the patient. The position requires 1 year of related experience, a high school diploma or equivalent, and the ability to work

Qualifications

• High School Diploma or equivalent required.
• 1 year related experience required.
• Must be able to work in a stressful environment and take appropriate action.

Responsibilities

• Explains insurance benefits, eligibility, requirements, and estimated patient liability based upon analysis and verification of insurance benefits.
• Explains financial responsibilities for services received, payment options, and collection procedures.
• Communicates with insurance carriers, alternative payment sources, and healthcare providers to act as an advocate for the patient.
• Recommends alternative sources of payment and/or financial assistance when appropriate.

Skills

Accountability

Accuracy

Analysis and decision making

Billing

Customer service

Organization skills

Responding to change

Standards of behavior

Education

High School Diploma or Equivalent

Job description

Memorial Healthcare System is seeking a Financial Counselor to counsel patients regarding payment responsibilities and options. The role involves explaining insurance benefits, eligibility, and patient liability, as well as guidance on payment plans and financial assistance.

Strong communication with carriers and healthcare providers is essential to advocate for the patient. The position requires 1 year of related experience, a high school diploma or equivalent, and the ability to work