Patient Financial Advocate — Hybrid Role

Trinity Health; Ann Arbor (MI); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

DailyPay

Benefits from day one

Full benefits package (Medical, Dental

PTO, Life Insurance, Disability

Retirement with employer match

Tuition Reimbursement

Career growth opportunities

Job summary

Trinity Health Ann Arbor is seeking a Financial Counselor, Patient Access to act as a bridge between Revenue Site Operations and Patient Financial Services. You will determine patient liability and help secure financial assistance or payment arrangements.

The role requires a high school diploma and 2–3 years in patient access or accounting, with HFMA CRCR and/or NAHAM CHAA within one year. Epic experience and knowledge of government programs are a plus.

Qualifications

• High school diploma or GED required.
• 2–3 years experience in Patient Access or Patient Accounting for hospital registration or reimbursement.
• Certification: HFMA CRCR and/or NAHAM CHAA within 1 year of hire.
• Understanding of basic billing and coding.

Responsibilities

• Counsels patients on cost of treatment, insurance benefits, and payment options.
• Secures and documents payment arrangements and assists with financial plans.
• Audits bills for accuracy and supports improving collections.
• Collaborates with Revenue Site Operations and Patient Financial Services to reduce write-offs.

Education

High school diploma or GED

HFMA CRCR

NAHAM CHAA

Job description

Trinity Health Ann Arbor is seeking a Financial Counselor, Patient Access to act as a bridge between Revenue Site Operations and Patient Financial Services. You will determine patient liability and help secure financial assistance or payment arrangements.

The role requires a high school diploma and 2–3 years in patient access or accounting, with HFMA CRCR and/or NAHAM CHAA within one year. Epic experience and knowledge of government programs are a plus.