Patient Financial Advocate - Payment Plans & Aid

System Support; Dayton (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

MIAMI VALLEY HOSPITAL is seeking a Financial Counselor to resolve patient account balances and set up payment plans. The role focuses on uninsured and underinsured patients, helping determine eligibility for Medicaid and charity programs.

The position requires experience in patient financial services, strong math skills, and the ability to work with multiple departments to ensure accurate billing and financial clearance.

Qualifications

• Minimum High School completion or GED.
• Associates degree preferred in related field.
• 3–5 years of job-related experience required.
• Knowledge of Medicaid and charity programs preferred.
• Strong math skills and ability to compute co-pays/deductibles.

Responsibilities

• Serve as hospital's primary contact for resolution of patient accounts balances.
• Establish payment plans and other financial arrangements.
• Evaluate eligibility for Medicaid and charity programs.
• Document data in financial systems and assist with billing processes.
• Maintain patient confidentiality and professional conduct.

Skills

Multitasking

Verbal communication

Professional demeanor

Windows proficiency

Mathematical aptitude

Relationship building

Education

High School diploma / GED

Associates degree preferred

Tools

Windows-based systems

Job description

MIAMI VALLEY HOSPITAL is seeking a Financial Counselor to resolve patient account balances and set up payment plans. The role focuses on uninsured and underinsured patients, helping determine eligibility for Medicaid and charity programs.

The position requires experience in patient financial services, strong math skills, and the ability to work with multiple departments to ensure accurate billing and financial clearance.