Patient Financial Counselor | Access & Charity Programs

DHR Health; Edinburg (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

DHR Health seeks a Patient Financial Counselor to support admitting activities, account receivable collection, cashier duties, and assist patients and families with financial options.

The role requires strong communication, knowledge of healthcare reimbursement, and ability to navigate TDHS/County charity programs, with duties including screening, eligibility assistance, appointment scheduling, and account maintenance.

Qualifications

• Knowledge of healthcare reimbursement processes and programs.
• Strong written and verbal communication skills.
• Ability to read, write, and speak English clearly.
• Ability to multi-task in a fast-paced environment.
• Ability to communicate with nursing, administration and physicians clearly.

Responsibilities

• Screen private pay patients to determine eligibility for prompt pay rates, local, state, federal or charity programs.
• Meet with patients to explain financial responsibility and available programs.
• Inform patients about prompt pay rates and financial assistance options.
• Assist patients with completing eligibility paperwork and gathering required documents for TDH or County applications.
• Schedule appointments with TDHS/County offices and provide required documents for interviews.
• Maintain and update patient accounts and transfer to appropriate work queues as status changes.

Skills

Healthcare reimbursement knowledge

Written & verbal communication

English language proficiency

Multi-tasking

Interpersonal skills

Education

High school diploma or GED

Job description

DHR Health seeks a Patient Financial Counselor to support admitting activities, account receivable collection, cashier duties, and assist patients and families with financial options.

The role requires strong communication, knowledge of healthcare reimbursement, and ability to navigate TDHS/County charity programs, with duties including screening, eligibility assistance, appointment scheduling, and account maintenance.