Hybrid Patient Financial Advocate

Mayo Career Site UK; Rochester (MN); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Mayo Clinic in Rochester, MN is seeking a Financial Counselor to support patients with financial clearance and insurance information. This hybrid role combines remote work with occasional on-site attendance as needed.

You will collect demographic and financial data in the Epic system, explain payment options, Medicaid/Charity Care processes, and set up payment plans while maintaining QA and productivity standards.

Responsibilities

• Promptly assist patients with financial clearance prior to, during, or after their treatment period.
• Obtain and update insurance, financial, and demographic information within the Epic environment.
• Help patients understand and select options to cover financial obligations including co-pays, deductibles, and co-insurance.
• Assist patients with Medicaid, Third Party eligibility and Charity Care applications and processing.
• Establish payment plans and collect true self-pay and self-pay residual balances as necessary.
• Adhere to quality assurance guidelines and productivity standards to support performance expectations.

Job description

Mayo Clinic in Rochester, MN is seeking a Financial Counselor to support patients with financial clearance and insurance information. This hybrid role combines remote work with occasional on-site attendance as needed.

You will collect demographic and financial data in the Epic system, explain payment options, Medicaid/Charity Care processes, and set up payment plans while maintaining QA and productivity standards.