On-Site Patient Financial Advocate

Trinity Health; Chelsea (MI); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

Life Insurance

Disability

Retirement match

Tuition Reimbursement

Referral program

Career growth

Job summary

Trinity Health Ann Arbor is seeking a Financial Advocate to act as a liaison between Revenue Site Operations and Patient Financial Services, determining patient liability and facilitating financial assistance or payment arrangements. This is a fully on-site role located in Michigan.

The position requires 2–3 years in patient access or patient accounting, with HFMA CRCR and/or NAHAM CHAA certification targeting within 1 year. Epic experience and knowledge of government programs are highly valued.

Qualifications

• Experience in patient access or patient accounting in hospital billing/reimbursement.
• Basic understanding of billing and coding.
• Knowledge of government programs (Medicare/Medicaid/VA) and charity care preferred.

Responsibilities

• Counsels patients on treatment costs, insurance benefits, and available financial resources.
• Secures and documents payment arrangements with patients or their representatives.
• Assist patients with financing options and payment plans across the organization.
• Audit bills for accuracy and front-end edits to improve collections and reduce write-offs.
• Collaborate with Revenue Site Operations and leadership to improve collections.
• Experience with Medicaid application processes.

Skills

Billing knowledge

Medicare/Medicaid knowledge

HFMA CRCR certification

NAHAM CHAA certification

Epic experience

Education

High School Diploma or GED

HFMA CRCR Certification

NAHAM CHAA Certification

Tools

Epic

Job description

Trinity Health Ann Arbor is seeking a Financial Advocate to act as a liaison between Revenue Site Operations and Patient Financial Services, determining patient liability and facilitating financial assistance or payment arrangements. This is a fully on-site role located in Michigan.

The position requires 2–3 years in patient access or patient accounting, with HFMA CRCR and/or NAHAM CHAA certification targeting within 1 year. Epic experience and knowledge of government programs are highly valued.