Financial Counselor Specialist, Patient Access

Trinity Health MI; Ann Arbor (MI); Híbrido; USD 22 000 - 31 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Benefits Day One

Employer match

Tuition Reimbursement

Referral Program

Career growth

Health benefits

Resumo da oferta

Trinity Health Ann Arbor is seeking a Financial Counselor for Patient Access to serve as a financial advocate for patients and a liaison between Revenue Site Operations and Patient Financial Services. The role determines liability, assists with financial aid, and secures payment arrangements.

The position is full-time on a day shift at the Trinity Health Ann Arbor campus with a hybrid work arrangement. Candidates should have 2–3 years in patient access or accounting and be prepared to obtain

Qualificações

• High school diploma or GED required.
• 2–3 years of experience in Patient Access or Patient Accounting in a hospital setting.
• Must obtain HFMA CRCR and/or NAHAM CHAA within 12 months of hire.

Responsabilidades

• Counsel patients on treatment costs, insurance benefits, and payment resources; document payment arrangements.
• Assist patients with financing, payment plans, and financial assistance options.
• Audit bills for accuracy and front-end edits to improve collections and reduce write-offs.
• Collaborate with Revenue Site Operations and leadership to enhance collections.
• Assist with Medicaid application processes and related workflows.

Conhecimentos

Billing knowledge

Communication skills

Formação académica

High school diploma or GED

Ferramentas

Epic

Descrição da oferta de emprego

Minimum rate of pay: $19.45

Note: This is a hybrid opportunity, you must be able to commute to the Trinity Ann Arbor campus as needed

• Competitive compensation, DAILYPAY
• Benefits effective on Day One! No waiting periods.
• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability
• Retirement savings plan with employer match and contributions
• Colleague Referral Program to earn cash
• Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country
• Tuition Reimbursement

Employment Type:

Full time

Shift:

Day Shift

Description:

Financial Counselor, Patient Access

Location: Trinity Health Ann Arbor

Status: Full Time 40 hours per week

Minimum rate of pay: $19.45

Note: This is a hybrid opportunity, you must be able to commute to the Trinity Ann Arbor campus as needed

Total Rewards and Benefits:

• Competitive compensation, DAILYPAY
• Benefits effective on Day One! No waiting periods.
• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability
• Retirement savings plan with employer match and contributions
• Colleague Referral Program to earn cash
• Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country
• Tuition Reimbursement

Position Purpose

Financial advocate for the patient and a liaison between Revenue Site Operations (RSO) and Patient Financial Services (PFS). Determines liability on patient accounts and works with patients or their representatives to provide financial assistance or secure payment.

Minimum Qualifications

• High school diploma or GED.
• Minimum two (2) to three (3) years experience working in Patient Access or Patient Accounting for hospital registration and / or hospital reimbursement services
• Obtain National certification in HFMA CRCR and/or NAHAM CHAA required within one (1) year of hire.
• Understanding of basic billing and coding.

Additional Qualifications (nice To Have)

• Epic experience preferred.
• Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity Care programs, or patient management and healthcare accounts receivable within the healthcare revenue cycle preferred.

Essential Functions

• Counsels patient on cost of treatment, insurance benefits, resources for payment and financial assistance. Secures and documents payment arrangements.
• Assists patients in financing, payment plans, financial assistance and all financial options through the organization.
• Audits bills for accuracy & edits for front-end inaccuracies to increase collections and decrease write-offs.
• Works closely with RSO and division leadership to improve collections.
• Experience in the Medicaid Application process.

Working Conditions

• Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Occasional
• Lift a maximum of 30 pounds unassisted. Occasional
• Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling. Frequent
• Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous
• Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & external environmental conditions. Occasional
• Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients). Occasional

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.