Patient Financial Advocate (Hybrid)

UNC Health; Chapel Hill (NC); Hybrid; USD 26,000 - 37,000; Full time

Job summary

UNC Health in Chapel Hill, NC seeks a Financial Assistance specialist to assist patients and families with arranging payments for services. You will determine liability prior to arrival and ensure insurance requirements are met, in a hybrid work setting.

Role requires two years of hospital billing/collections experience, excellent communication skills, and the ability to analyze data, work independently, and maintain professional relationships with patients and staff.

Qualifications

• High school diploma or GED is required; higher-level degree may satisfy this requirement.
• Two years of experience working in hospital/clinical services access or billing and collections insurance.
• Excellent communication skills, oral and written; ability to analyze data and perform multiple tasks.

Responsibilities

• Admit, register and pre-register patients with accurate demographics and financial data.
• Calculate and collect payments from patients for hospital services; set up payment arrangements; reconcile daily money.
• Refer patients to the Manufacturer Drug program as needed for medications.
• Request insurance authorizations for procedures through online portal or by phone; enter authorizations in systems; provide estimates of patient liability.
• Review and explain claim rejections; help resolve patient balance issues and questions.

Skills

Communication skills

Data analysis

Multitasking

Independent work

Education

High School Diploma or GED

Job description

UNC Health in Chapel Hill, NC seeks a Financial Assistance specialist to assist patients and families with arranging payments for services. You will determine liability prior to arrival and ensure insurance requirements are met, in a hybrid work setting.

Role requires two years of hospital billing/collections experience, excellent communication skills, and the ability to analyze data, work independently, and maintain professional relationships with patients and staff.