Financial Counselor

UNC Health; North Carolina; Híbrido; USD 26 000 - 37 000; Tempo integral

Resumo da oferta

UNC Health in Chapel Hill, NC seeks a Financial Assistance Specialist to help patients and families arrange payments and determine liability before services are provided.

This full-time, hybrid role requires strong communication, data analysis, and the ability to manage multiple tasks while navigating insurance requirements, authorizations, and charity care programs.

Qualificações

• Excellent communication skills, oral and written.
• Ability to analyze data, perform multiple tasks and work independently.
• Maintain professional, service-oriented relationships with patients, physicians, co-workers and supervisors.
• Understand and comply with policies and procedures.

Responsabilidades

• Admit, register and pre-register patients with accurate patient demographics and financial data.
• Calculate and collect payments from patients; set up payment arrangements; reconcile daily money collected.
• Refer patients to the Manufacturer Drug program as needed for medications.
• Request insurance authorizations for procedures and provide estimates of patient liability; screen for charity care, COBRA and Medicaid.
• Review and explain claim rejections; assist with patient balance questions.

Conhecimentos

Communication skills

Data analysis

Multitasking

Independent work

Customer service

Formação académica

High school diploma

Descrição da oferta de emprego

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

Provides assistance to patients and family members regarding establishing arrangements to provide payments for services provided. Ensures all insurance requirements are met prior to patients? arrival and informs patients of their financial liability prior to arrival for services.

Responsibilities

• Admit, register and pre-register patients with accurate patient demographics and financial data.
• Calculate and collect payments from patients for hospital and faculty physicians. Set up payment arrangements. Reconcile daily money collected. Work with collections agencies to resolve balances and/or collect payments.
• Refer patients to the Manufacturer Drug program as needed for medications.
• Request insurance authorizations for medical and dental procedures via online portal or by phone. Enters authorizations in various systems. Provides estimates using the passport estimator for future services to help determine patient's liability. Screen patients for charity care, COBRA and Medicaid. Help complete applications as needed. Work with third party payers for copay assistance. Submit forms for prior authorizations.
• Review and explain claim rejections on patient's accounts. Help resolve patient balance issues and questions.

Education Requirements

• High school diploma or GED required; higher-level degree may satisfy this requirement.

Licensure/Certification Requirements

• No licensure or certification required.

Professional Experience Requirements

• Two (2) years of experience working in hospital/clinical services access or billing and collections insurance.

Knowledge/Skills/and Abilities Requirements

• Excellent communication skills, oral and written. Ability to analyze data, perform multiple tasks and work independently. Must be able to develop and maintain professional, service-oriented working relationships with patients, physicians, co-workers and supervisors. Must be able to understand and comply with policies and procedures.

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: PFE Financial Assistance

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $19.12 - $27.17 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Equal Opportunity Statement

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

Accommodation Statement

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities.