Patient Financial Advocate: Clear Billing & Coverage Help

Dana-Farber Cancer Institute; Boston, Northern (MA, KY); Hybrid; USD 48,000 - 54,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston seeks a Patient Financial Counselor to be the frontline contact for patients on financial matters related to access to services. The role involves accurate patient registrations, answering insurance questions, and guiding MassHealth applications while preparing self-pay estimates.

Under supervision, you will verify eligibility, collect deposits/payments, and maintain confidentiality of patient information.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• 1 year of relevant work experience, such as customer service, hospital/physician office, financial counseling and/or billing experience required.
• None

Responsibilities

• Conducts patient registrations and collects demographic, financial, and personal information.
• Verifies insurance eligibility and benefits; explains financial options.
• Assist patients with MassHealth applications and plan selection.
• Prepares self-pay estimates and collects deposits/payments as needed.
• Explain policy details and assist with financial assistance applications.
• Respond to patient and staff inquiries by phone or email; escalate when needed.

Skills

Customer service

Verbal communication

Written communication

Analytical skills

Education

Bachelor's degree preferred

Tools

Epic

Microsoft Office

Job description

Dana-Farber Cancer Institute in Boston seeks a Patient Financial Counselor to be the frontline contact for patients on financial matters related to access to services. The role involves accurate patient registrations, answering insurance questions, and guiding MassHealth applications while preparing self-pay estimates.

Under supervision, you will verify eligibility, collect deposits/payments, and maintain confidentiality of patient information.