Healthcare Financial Advocate

Duke University; Durham (NC); On-site; USD 40,000 - 52,000; Full time

Job summary

Duke University Health System - Patient Revenue Management Office (PRMO) is seeking a Financial Care Counselor in Durham, NC. You will assist with billing, patient eligibility, and financial counseling, ensuring compliant processing and timely financial workflows.

Responsibilities include obtaining authorizations, explaining bills, and reconciling accounts, while maintaining accurate demographic and insurance data for accurate billing and collections.

Qualifications

• Excellent communication skills, oral and written.
• Ability to analyze relationships with patients, physicians, co-workers and supervisors.
• Data handling and ability to perform multiple tasks independently.
• Must understand and comply with policies and procedures.

Responsibilities

• Analyze insurance coverage and benefits for service to ensure timely processing.
• Obtain authorizations based on insurance plan contracts and guidelines.
• Document billing system entries accurately.
• Explain bills and provide assistance to visitors and patients.
• Explain policies and departmental coverage as requested.
• Calculate and apply according to PRMO credit and collection policies.
• Facilitate payment sources for uninsured patients.
• Admit, register and pre-register patients with accurate demographics.

Skills

Communication skills

Relationship analysis

Multitasking

Independent work

Education

High school education

Some postsecondary education

Associate's degree

Bachelor's degree

Job description

Duke University Health System - Patient Revenue Management Office (PRMO) is seeking a Financial Care Counselor in Durham, NC. You will assist with billing, patient eligibility, and financial counseling, ensuring compliant processing and timely financial workflows.

Responsibilities include obtaining authorizations, explaining bills, and reconciling accounts, while maintaining accurate demographic and insurance data for accurate billing and collections.