Patient Financial Access Specialist — Medicaid & Payments

Sullivan County Memorial Hospital; Missouri; On-site; USD 32,000 - 42,000; Full time

Job summary

Sullivan County Memorial Hospital is seeking a friendly Financial Patient Assistance Representative to support patients with financial aid, Medicaid applications, and presumptive Missouri Medicaid screenings, ensuring accurate data collection and compassionate service.

The role involves guiding patients through payment options, coordinating insurance pre-certifications and authorizations, registering patients, and collaborating across departments while maintaining HIPAA compliance.

Qualifications

• Experience with Medicaid applications and financial assistance.
• Knowledge of medical terminology preferred.
• Experience in healthcare admissions is a plus.

Responsibilities

• Assist patients with financial assistance applications and Medicaid screenings.
• Explain payment options and hospital payment plans.
• Identify insurance coverage and available resources for patients.
• Coordinate pre-certifications and authorizations for procedures.
• Register patients with accurate demographic and billing info.
• Provide courteous customer service and HIPAA-compliant handling of data.
• Answer calls and direct inquiries; assist visitors.

Skills

Customer service

Communication

Healthcare knowledge

Bilingual a plus

Education

High school diploma

Job description

Sullivan County Memorial Hospital is seeking a friendly Financial Patient Assistance Representative to support patients with financial aid, Medicaid applications, and presumptive Missouri Medicaid screenings, ensuring accurate data collection and compassionate service.

The role involves guiding patients through payment options, coordinating insurance pre-certifications and authorizations, registering patients, and collaborating across departments while maintaining HIPAA compliance.