Financial Patient Assistance Representative

Sullivan County Memorial Hospital; Missouri; On-site; USD 32,000 - 42,000; Full time

Job summary

Sullivan County Memorial Hospital is seeking a friendly Financial Patient Assistance Representative to support patients with financial aid, Medicaid applications, and presumptive Missouri Medicaid screenings, ensuring accurate data collection and compassionate service.

The role involves guiding patients through payment options, coordinating insurance pre-certifications and authorizations, registering patients, and collaborating across departments while maintaining HIPAA compliance.

Qualifications

• Experience with Medicaid applications and financial assistance.
• Knowledge of medical terminology preferred.
• Experience in healthcare admissions is a plus.

Responsibilities

• Assist patients with financial assistance applications and Medicaid screenings.
• Explain payment options and hospital payment plans.
• Identify insurance coverage and available resources for patients.
• Coordinate pre-certifications and authorizations for procedures.
• Register patients with accurate demographic and billing info.
• Provide courteous customer service and HIPAA-compliant handling of data.
• Answer calls and direct inquiries; assist visitors.

Skills

Customer service

Communication

Healthcare knowledge

Bilingual a plus

Education

High school diploma

Job description

Financial Patient Assistance Representative

Full Time

Job Summary

We are seeking a friendly, detail-oriented Financial Patient Assistance Representative who assists patients with financial assistance and Medicaid applications, including Presumptive Missouri Medicaid screenings. This position helps patients identify payment options, financial resources, and insurance coverage while supporting revenue cycle processes through pre-certifications and authorization coordination. The representative also assists with hospital payment plans, patient registration, and provides excellent customer service to patients and families.

Essential Job Functions

• Assist patients with financial assistance applications, Medicaid, and Presumptive Missouri Medicaid screenings.
• Help patients understand payment options, including AblePay and hospital payment plans.
• Identify insurance coverage and other financial resources available to patients.
• Coordinate insurance pre-certifications and authorizations for procedures and services.
• Register patients and ensure accurate demographic, insurance, and billing information.
• Answer incoming calls, direct inquiries, and assist visitors.
• Maintain accurate records and protect confidential patient information in compliance with HIPAA.
• Work collaboratively with hospital departments while providing courteous and professional customer service.
• Perform other duties as assigned

Physical Requirements

• Frequent sitting, talking, and computer use
• Occasional standing, walking, kneeling, or reaching
• Infrequent lifting of 50+ lbs
• Ability to work near mechanical parts and in moderate to high noise levels
• Good visual, auditory, and manual dexterity
• Ability to work in stressful environments

Minimum Qualifications

• High school diploma or equivalent preferred
• Knowledge of medical terminology desirable
• Prior healthcare or admissions experience preferred
• Strong communication and customer service skills required
• Bilingual ability a plus, but not required