Compassionate Patient Access Specialist

Mercy Co; Springfield (MO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition assistance

Matched retirement plans

Job summary

Mercy is seeking a Patient Access Representative in Springfield, MO to warmly greet patients, verify benefits, schedule and register, and secure financial clearance. The role requires handling patient data accurately, explaining payment options, and guiding families through financial assistance resources.

The position emphasizes professionalism, detail orientation, and strong communication across hospital staff, physicians, and insurers, with Mercy's service standards guiding daily duties.

Qualifications

• 1–3 years clerical and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.

Responsibilities

• Facilitate patient entrance into Mercy facilities (scheduling, registration).
• Perform benefit verification, pre-certification, and financial clearance.
• Obtain and populate accurate patient data in records.

Skills

Clerical experience

Customer service

Medical terminology

Insurance plans

Telephone etiquette

Attention to detail

Communication

Education

High School diploma

Some college

Tools

Multiple computer systems

10-key calculator

Keyboard proficiency

Job description

Mercy is seeking a Patient Access Representative in Springfield, MO to warmly greet patients, verify benefits, schedule and register, and secure financial clearance. The role requires handling patient data accurately, explaining payment options, and guiding families through financial assistance resources.

The position emphasizes professionalism, detail orientation, and strong communication across hospital staff, physicians, and insurers, with Mercy's service standards guiding daily duties.