Hospital-Based Medicaid Eligibility Advocate

Mercy; St. Louis (MO); On-site; USD 36,000 - 54,000; Full time

Job summary

Mercy in Missouri is seeking a hospital-based patient access specialist who interviews uninsured and under-insured patients to determine Medicaid eligibility and access to Financial Assistance. The role involves guiding patients through the application process in their hospital rooms, building rapport, and ensuring accurate submission of state forms with the necessary documents.

You will verify signatures, communicate program requirements, and help patients understand benefits.

Qualifications

• High school diploma or GED required.
• 1–2 years of healthcare/social work or case management experience.
• Able to explain Medicaid/financial assistance programs clearly to patients.

Responsibilities

• Interview uninsured/under-insured patients in hospital settings to determine Medicaid eligibility.
• Assist patients with Medicaid and Financial Assistance applications to ensure accurate submission.
• Educate patients about required documents and timelines, securing signatures and timely follow-ups.
• Build positive relationships with patients through clear, compassionate communication about benefits.

Skills

Customer service

Face-to-face communication

Clear explanation of programs

Attention to detail

Relationship building

Education

High School Diploma or GED

Job description

Mercy in Missouri is seeking a hospital-based patient access specialist who interviews uninsured and under-insured patients to determine Medicaid eligibility and access to Financial Assistance. The role involves guiding patients through the application process in their hospital rooms, building rapport, and ensuring accurate submission of state forms with the necessary documents.

You will verify signatures, communicate program requirements, and help patients understand benefits.