Patient Financial Services Representative

INSIGHT; Coldwater (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

INSIGHT in Coldwater, MI is seeking a Patient Financial Services Representative to support hospital revenue cycle activities, including patient billing, cashier duties, and financial counseling. The role focuses on accurate reimbursement and a patient-centered financial experience.

You will collaborate with patients, clinical teams, and payers to verify Medicaid eligibility, assist with enrollment and redeterminations, process claims, and set up payment plans in accordance with hospital policies.

Qualifications

• High school diploma or equivalent required.
• 1–3 years in hospital patient financial services, billing, or revenue cycle.
• Familiarity with Medicaid eligibility and hospital-based financial assistance programs.
• Knowledge of hospital billing systems and EHRs.

Responsibilities

• Perform payment posting, adjustments, and account reconciliation.
• Monitor accounts receivable and follow up on unpaid or underpaid claims.
• Investigate and resolve claim denials, coding issues, and billing discrepancies.
• Assist Medicaid enrollment, applications, and redeterminations.

Skills

Customer service

Communication

HIPAA compliance

Multi-tasking

Problem solving

EHR familiarity

Education

High school diploma or equivalent

Associate or Bachelor preferred

Tools

Hospital billing systems

Electronic Health Records (EHR)

Job description

Patient Financial Services Representative

Position Summary

The Patient Financial Services Representative supports hospital revenue cycle operations by
performing patient billing, cashier activities, and financial counseling activities. This role ensures
timely and accurate reimbursement for hospital services while providing a positive, patient centered financial experience.
The representative works closely with patients, clinical departments, and payers to support
Medicaid eligibility, billing, and financial assistance programs, helping ensure access to care for
diverse and underserved patient populations.

Key Responsibilities

Hospital Revenue Cycle Operations

• Perform payment posting, adjustments, and account reconciliation
• Monitor assigned hospital accounts receivable and follow up on unpaid or underpaid claims
• Investigate and resolve claim denials, coding issues, and billing discrepancies
• Ensure timely account resolution in accordance with hospital billing guidelines

Medicaid & Insurance Support

• Verify insurance coverage and Medicaid eligibility for hospital patients
• Assist with Medicaid enrollment, applications, and redeterminations for admitted and
  outpatient patients
• Submit and track Medicaid and third-party claims, including corrections and appeals
• Identify denial trends and escalation issues impacting reimbursement

Patient Financial Counseling

• Explain hospital billing processes, insurance coverage, and patient financial responsibility
• Assist patients in applying for charity care, financial assistance, and presumptive eligibility programs
• Collect required documentation and ensure completeness of applications
• Set up payment plans in accordance with hospital policies

Customer Service

• Respond to patient and guarantor inquiries regarding hospital bills and insurance claims
• Provide clear, compassionate communication, especially in high-stress hospital situations
• Resolve routine issues and escalation complex cases to supervisors

Compliance & Documentation

• Maintain compliance with hospital policies, HIPAA, and federal/state regulations
• Ensure accurate and complete documentation in hospital billing systems
• Support audit activities by maintaining proper records and following internal controls

Collaboration

• Coordinate with all registration areas
• Communicate with insurance companies and Medicaid representatives to resolve account
  issues
• Support discharge planning by addressing financial clearance and eligibility needs

Qualifications

Education

• High school diploma or equivalent required
• Associate’s or Bachelor’s degree in Healthcare Administration, Business, or related field preferred

Experience

• 1–3 years of experience in hospital patient financial services, billing, or revenue cycle operations
• Familiarity with Medicaid eligibility and hospital-based financial assistance programs

Skills

• Knowledge of hospital billing systems and electronic health records (EHR)
• Strong understanding of insurance processes, including Medicaid and Medicare
• Excellent customer service and communication skills in a healthcare environment
• Ability to manage multiple accounts and meet productivity standards
• Attention to detail, accuracy, and problem-solving abilities
• Ability to work in a fast-paced hospital setting