Patient Finance Counselor — Care & Billing Support

Duke Careers; Durham (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

Duke Cancer Center Macon Pond in Durham, NC is seeking a Financial Care Counselor to support patient accounts under the PRMO umbrella. You will ensure insurance requirements are met before service, explain patient financial responsibilities, and assist with payment arrangements.

Join Duke University Health System to help patients navigate coverage, obtain authorizations, and coordinate financial counseling while maintaining compliance with policies and improving revenue cycle efficiency.

Qualifications

• Excellent communication skills, oral and written.
• Ability to analyze relationships with patients, physicians and coworkers.
• Ability to work independently and manage multiple tasks.
• Understanding and compliance with policies and procedures.

Responsibilities

• Verify insurance coverage and inform patients of financial liability before services.
• Arrange payment options and screen for government funding sources.
• Process admissions, registrations and pre-registrations accurately.
• Resolve insurance claim denials and guide patients through options.

Skills

Communication skills

Analytical thinking

Independence

Education

High school education

Some postsecondary education preferred

Job description

Duke Cancer Center Macon Pond in Durham, NC is seeking a Financial Care Counselor to support patient accounts under the PRMO umbrella. You will ensure insurance requirements are met before service, explain patient financial responsibilities, and assist with payment arrangements.

Join Duke University Health System to help patients navigate coverage, obtain authorizations, and coordinate financial counseling while maintaining compliance with policies and improving revenue cycle efficiency.