Patient Financial Counselor — Insurance & Billing

Duke Clinical Research Institute; Durham (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Commitment Bonus $5,000

Job summary

Duke University Health System’s Patient Revenue Management Office seeks a Financial Care Counselor to support patient accounts, verify insurance coverage, and communicate financial responsibilities to patients. The role includes arranging payment options and assisting with financial counseling in a fast-paced, patient-facing environment.

Based in Durham, NC, this position follows a Monday–Friday schedule (8:00am–4:30pm) with no weekends or holidays.

Qualifications

• Two years' experience in hospital service access, clinical service access, physician office, or billing and collections.
• Associate's degree in a healthcare-related field with one year of public-facing experience.
• Bachelor's degree with one year of public-facing experience.
• Knowledge of insurance, billing and patient registration processes.

Responsibilities

• Accurately complete patient accounts per departmental policy and regulatory requirements.
• Confirm insurance requirements and inform patients of financial liability prior to service.
• Arrange payment options and screen for government funding sources.
• Resolve insurance claim rejections/denials and respond to inquiries.
• Greet patients and assist with referrals and financial counseling.
• Enter and update referrals and maintain accurate demographic and financial data.

Skills

Excellent communication

Analyze relationships

Service-oriented

Policies and procedures

Education

High school education (some college preferred)

Associate's degree in healthcare

Bachelor's degree with experience

Job description

Duke University Health System’s Patient Revenue Management Office seeks a Financial Care Counselor to support patient accounts, verify insurance coverage, and communicate financial responsibilities to patients. The role includes arranging payment options and assisting with financial counseling in a fast-paced, patient-facing environment.

Based in Durham, NC, this position follows a Monday–Friday schedule (8:00am–4:30pm) with no weekends or holidays.