Patient Financial Advocate

Duke PA; Durham (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Duke Health in Durham, NC, is seeking a Financial Care Counselor for the PRMO, supporting patient accounts and billing in an outpatient setting.

The role requires handling pre-admission and registration processes, informing patients about financial responsibilities, and arranging payment options daily. Strong communication and analytical skills are essential for accurate data handling and timely insurance coordination.

Qualifications

• Excellent communication skills, oral and written.
• Ability to analyze relationships with patients and staff.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Accurately complete patient accounts per protocols and regulations.
• Explain bills and assist patients with financial options.
• Obtain authorizations and ensure insurance requirements are met.
• Admit, register and pre-register patients with accurate data.
• Resolve insurance claim denials and monitor coverage.
• Greet patients and gather documentation for inquiries.
• Refer patients to financial counseling as needed.
• Compile departmental statistics for budgeting and reporting.

Skills

Communication

Analytical thinking

Multi-tasking

Education

High school education

Associate degree in healthcare

Bachelor's degree in healthcare

Job description

Duke Health in Durham, NC, is seeking a Financial Care Counselor for the PRMO, supporting patient accounts and billing in an outpatient setting.

The role requires handling pre-admission and registration processes, informing patients about financial responsibilities, and arranging payment options daily. Strong communication and analytical skills are essential for accurate data handling and timely insurance coordination.