Patient & Family Experience Liaison - Surgery Unit

OhioHealth; Dublin (OH); On-site; USD 28,000 - 33,000; Full time

Job summary

OhioHealth is seeking a Communications Liaison for Dublin Methodist Hospital to serve as the bridge between patients, families and the surgical unit. The role supports patient experience, gathers feedback, and partners with departments to meet family needs during their stay.

Shifts run three 12-hour days, 5:30am–6:00pm, with 36 scheduled hours weekly and no weekends or holiday requirements. High school or GED required plus at least 1 year hospital experience.

Qualifications

• Communication and customer service skills.
• Conflict resolution skills.
• Diversity training knowledge.

Responsibilities

• Greets patients and acts as liaison between staff and patients; maintains communication with patients and families.
• Identifies areas to maximize utilization of resources for families; determines unmet needs.
• Works with volunteer staff to ensure coverage in the unit.
• Collects and evaluates data on program utilization; reviews patient surveys for service issues.
• Assists in developing patient/family education materials and promotes these resources.
• Performs other unit-related duties as assigned.

Skills

Communication

Customer service

Conflict resolution

Diversity training

Education

High School or GED

Job description

OhioHealth is seeking a Communications Liaison for Dublin Methodist Hospital to serve as the bridge between patients, families and the surgical unit. The role supports patient experience, gathers feedback, and partners with departments to meet family needs during their stay.

Shifts run three 12-hour days, 5:30am–6:00pm, with 36 scheduled hours weekly and no weekends or holiday requirements. High school or GED required plus at least 1 year hospital experience.