Communication Liaison

010 OhioHealth Corporation; United States; On-site; USD 22,000 - 33,000; Full time

Job summary

OhioHealth Corporation in Dublin Methodist Hospital seeks a Communications Liaison to bridge patients, families and the medical team, ensuring needs are met and feedback is captured. Role involves coordinating with departments and volunteers to improve patient experiences and education materials.

Shifts are three 12-hour days (5:30am-6:00pm) with a 36-hour workweek, no weekend or holiday requirements. Prior hospital experience is preferred and strong communication is essential.

Qualifications

• Communication and customer service skills, conflict resolution, and diversity training.
• Minimum 1 yr hospital experience.

Responsibilities

• Greets patients and acts as liaison between staff and patients.
• Identifies areas to maximize utilization of resources for families.
• Works with volunteer staff to ensure appropriate unit coverage.
• Data collection: evaluates program utilization and follows up on patient surveys.
• Assists in creating patient/family education materials.

Skills

Communication

Customer service

Conflict resolution

Diversity training

Team collaboration

Education

High School diploma or GED

Job description

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities.

Job Description Summary

The Communications Liaison acts as a liaison between the patient, family and hospital staff for an assigned, specific unit. He/She ensures patient and family needs are being met. This position also collects information regarding the service provided to patients and their families. HOURS - 5:30am-6:00pm. Three days a week. - Days are TBD

Responsibilities And Duties

• 50% Greets patients. Acts as liaison between staff and patients. Maintains constant communication with patients and families throughout their stay in unit. Ensures family s needs are met within unit. Works collaboratively with other departments to optimize patient and family perceptions of unit.
• 25% Identifies areas and situations to maximize utilization of resources available to family. Determines any unmet needs of patients and/or families.
• 10% Works with volunteer staff and provides support to staff to ensure appropriate coverage in unit.
• 5% Data collection: Acquires and evaluates data elements regarding program utilization. Monitors quality of program and reviews patient surveys to follow-up on potential customer service issues, as necessary.
• 5% Assists in development and creation of patient/family education materials. Works with other hospital resources to promote and utilize materials as needed.
• 5% Performs other unit related duties as assigned.

Minimum Qualifications

• High School or GED (Required)

Additional Job Description

• Communication and customer service skills, conflict resolution, and diversity training.
• Minimum 1 yr. previous hospital Experience.

Work Shift

This position is for three 12-hour shifts in the surgery waiting room areas at Dublin Methodist Hospital. The shift is 5:30 am- 6:00 pm. No weekends or holiday requirements. Work Shift: Day Scheduled Weekly Hours : 36

Department Post Anesthesia Care Pacu

Join us! ... if your passion is to work in a caring environment ... if you believe that learning is a life-long process ... if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment.

WE Are Inspired to Do Our Best.

OhioHealth is a nationally recognized, innovative healthcare system delivering world-class patient care in a supportive, professional environment filled with limitless opportunities to learn and grow. We are a unique organization in the healthcare field. Our model system of facilities encompasses a wide scope of expertise and care. For professionals, we are a place where people committed to doing their best are given the tools and resources to accomplish our mission every single day. OhioHealth is recognized as a Great Place to Work CertifiedTM organization. The Great Place to Work® is a global authority on high-trust, high-performance workplace cultures. This recognition is one measure of our success in achieving a part of our vision - to be an organization "where people want to work".