Hospital Liaison - Patient Care & Facility Partnerships

Medical Service Company; Dayton (OH); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Competitive Pay

HSA with company contribution

Pet Insurance

Life and AD&D insurance

Short-Term Disability

Long-Term Disability

Tuition Reimbursement

EAP

Employee Referral Bonus

Social Recognition Program

Employee Engagement Opportunities

CALM App

401k with company match / Roth IRA

Company Discounts

Payactiv / On-Demand Pay

Paid vacation

Sick Days

Holidays

Mental Health Days

Job summary

Medical Service Company in Dayton, OH seeks a Hospital Liaison to manage institutional communications with patients, clients, and referral sources within designated facilities. You will handle intake inquiries, coordinate in-hospital set-ups for home-going oxygen, and answer referrals’ questions about equipment and supplies.

Role requires at least 1 year in medical customer service, strong communication, and a valid driver’s license.

Qualifications

• One year (minimum) of progressively responsible medical customer service experience.
• Excellent skill sets in communication and customer relations.
• Detail oriented with excellent interpersonal and organizational skills (a TEAM player).
• Must be able to perform extensive driving as required for the position.
• Must possess a valid driver's license.
• Must be able to lift and carry up to 50 pounds.

Responsibilities

• Handles intake inquiries from Case Managers and intakes all pertinent customer order information including documentation required to meet coverage criteria.
• Assists with in-hospital set-ups for home-going oxygen and other home-going modalities
• Responds to questions posed by Case Managers and referral sources within the facility related to home-going equipment/supply needs, acting as a liaison between MSC and the facility staff
• Maintains open communication with patients/clients and referral sources, responding to patient/client questions and problems while still in the facility
• Markets our services to the Case Managers and other potential referral sources within the designated facility
• Maintains open communications with all referral sources and documents with whom and with what frequency
• Other duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Driver's license

Lift up to 50 pounds

Education

High school diploma / GED

Job description

Medical Service Company in Dayton, OH seeks a Hospital Liaison to manage institutional communications with patients, clients, and referral sources within designated facilities. You will handle intake inquiries, coordinate in-hospital set-ups for home-going oxygen, and answer referrals’ questions about equipment and supplies.

Role requires at least 1 year in medical customer service, strong communication, and a valid driver’s license.