Patient & Family Experience Liaison

OhioHealth Corporation; Dublin (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Dublin Methodist Hospital seeks a Communications Liaison to bridge patients, families and clinical teams on a dedicated unit. You will greet patients, coordinate information flow and ensure needs are met during the stay.

This full-time day-shift position requires excellent communication, customer service and hospital experience. You will assist in developing patient education materials and collaborate with volunteers and staff across departments.

Qualifications

• Minimum 1 year of hospital experience.
• Strong communication and customer service skills.
• Ability to collect and evaluate data from patient and family feedback.

Responsibilities

• Greets patients and acts as liaison between staff and patients.
• Maintains clear communication with patients and families throughout their stay.
• Identifies unmet needs and helps optimize resource use for families.
• Supports staff with coverage and volunteers as needed.
• Collects and evaluates data on program utilization and patient surveys.

Skills

Communication

Customer service

Conflict resolution

Diversity training

Education

High School or GED

Job description

Dublin Methodist Hospital seeks a Communications Liaison to bridge patients, families and clinical teams on a dedicated unit. You will greet patients, coordinate information flow and ensure needs are met during the stay.

This full-time day-shift position requires excellent communication, customer service and hospital experience. You will assist in developing patient education materials and collaborate with volunteers and staff across departments.