Communication Liaison

OhioHealth; Dublin (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

OhioHealth in Dublin, OH seeks a Communications Liaison to bridge patients, families, and hospital staff. The role ensures patient and family needs are met and collects information about services provided during the stay.

The position is in the Post Anesthesia Care Pacu department, with 36 hours per week and a day shift (5:30am–6:00pm). No weekend or holiday requirements.

Qualifications

• Required: High School or GED.
• Must have communication, customer service, conflict resolution, and diversity training skills.

Responsibilities

• Greets patients and acts as liaison between staff and patients, maintaining communication with patients and families.
• Identifies areas to maximize utilization of resources for families.
• Works with volunteer staff to ensure appropriate unit coverage.
• Collects and evaluates data on program utilization and follows up on patient surveys.
• Assists in developing patient/family education materials and uses hospital resources to promote materials.
• Performs other unit-related duties as assigned.

Skills

Communication

Customer service

Conflict resolution

Diversity training

Education

High School or GED

Job description

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description Summary:

The Communications Liaison acts as a liaison between the patient, family and hospital staff for an assigned, specific unit. He/She ensures patient and family needs are being met. This position also collects information regarding the service provided to patients and their families.

HOURS - 5:30am-6:00pm. Three days a week. - Days are TBD

Responsibilities And Duties:

• 50% Greets patients. Acts as liaison between staff and patients. Maintains constant communication with patients and families throughout their stay in unit. Ensures family s needs are met within unit. Works collaboratively with other departments to optimize patient and family perceptions of unit.
• 25% Identifies areas and situations to maximize utilization of resources available to family. Determines any unmet needs of patients and/or families.
• 10% Works with volunteer staff and provides support to staff to ensure appropriate coverage in unit.
• 5% Data collection: Acquires and evaluates data elements regarding program utilization. Monitors quality of program and reviews patient surveys to follow-up on potential customer service issues, as necessary.
• 5% Assists in development and creation of patient/family education materials. Works with other hospital resources to promote and utilize materials as needed.
• 5% Performs other unit related duties as assigned.

Minimum Qualifications:

High School or GED (Required)

Additional Job Description:

Communication and customer service skills, conflict resolution, and diversity training. Minimum 1 yr. previous hospital Experience.

This position is for three 12-hour shifts in the surgery waiting room areas at Dublin Methodist Hospital. The shift is 5:30 am- 6:00 pm. No weekends or holiday requirements.

Work Shift:

Day

Scheduled Weekly Hours :

36

Department

Post Anesthesia Care Pacu

Join us!
… if your passion is to work in a caring environment
… if you believe that learning is a life-long process
… if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment