Communication Liaison

OhioHealth Corporation; Dublin (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Dublin Methodist Hospital seeks a Communications Liaison to bridge patients, families and clinical teams on a dedicated unit. You will greet patients, coordinate information flow and ensure needs are met during the stay.

This full-time day-shift position requires excellent communication, customer service and hospital experience. You will assist in developing patient education materials and collaborate with volunteers and staff across departments.

Qualifications

• Minimum 1 year of hospital experience.
• Strong communication and customer service skills.
• Ability to collect and evaluate data from patient and family feedback.

Responsibilities

• Greets patients and acts as liaison between staff and patients.
• Maintains clear communication with patients and families throughout their stay.
• Identifies unmet needs and helps optimize resource use for families.
• Supports staff with coverage and volunteers as needed.
• Collects and evaluates data on program utilization and patient surveys.

Skills

Communication

Customer service

Conflict resolution

Diversity training

Education

High School or GED

Job description

## Communication LiaisonApply: DUBLIN METHODIST HOSPITAL: Full time: Posted Today: JR160779**We are more than a health system. We are a belief system.** We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.**Job Description Summary:**The Communications Liaison acts as a liaison between the patient, family and hospital staff for an assigned, specific unit. He/She ensures patient and family needs are being met. This position also collects information regarding the service provided to patients and their families. HOURS - 5:30am-6:00pm. Three days a week. - Days are TBD**Responsibilities And Duties:**50% Greets patients. Acts as liaison between staff and patients. Maintains constant communication with patients and families throughout their stay in unit. Ensures family s needs are met within unit. Works collaboratively with other departments to optimize patient and family perceptions of unit. 25% Identifies areas and situations to maximize utilization of resources available to family. Determines any unmet needs of patients and/or families. 10% Works with volunteer staff and provides support to staff to ensure appropriate coverage in unit. 5% Data collection: Acquires and evaluates data elements regarding program utilization. Monitors quality of program and reviews patient surveys to follow-up on potential customer service issues, as necessary. 5% Assists in development and creation of patient/family education materials. Works with other hospital resources to promote and utilize materials as needed. 5% Performs other unit related duties as assigned.**Minimum Qualifications:**High School or GED (Required)**Additional Job Description:**Communication and customer service skills, conflict resolution, and diversity training. Minimum 1 yr. previous hospital Experience. This position is for three 12-hour shifts in the surgery waiting room areas at Dublin Methodist Hospital. The shift is 5:30 am- 6:00 pm. No weekends or holiday requirements.**Work Shift:**Day**Scheduled Weekly Hours :**36**Department**Post Anesthesia Care Pacu