Patient & Family Experience Concierge

Northwell Health; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Northwell Health seeks a patient liaison to serve as a bridge between care providers, patients, and families. You will maintain ongoing communication, assist with non-medical questions, and guide families to resources and hospital services to support comfort and understanding throughout the visit.

You will conduct rounds to check satisfaction, relay updates on status and delays, provide directions, and ensure adherence to the Patient Bill of Rights and hospital policies while coordinating with

Qualifications

• High School Diploma or equivalent.
• 0–1 years of relevant experience.
• Ability to communicate clearly with patients and families.

Responsibilities

• Maintain ongoing communication with patients and their families.
• Make rounds to check in with patients and assess satisfaction.
• Provide non-clinical information on delays and hospital services.
• Direct patients to areas like cafeteria, restrooms, chapel.
• Explain Patient Bill of Rights and hospital policies.
• Escorts families to patient exam rooms when appropriate.

Education

High School Diploma or equivalent

Job description

Northwell Health seeks a patient liaison to serve as a bridge between care providers, patients, and families. You will maintain ongoing communication, assist with non-medical questions, and guide families to resources and hospital services to support comfort and understanding throughout the visit.

You will conduct rounds to check satisfaction, relay updates on status and delays, provide directions, and ensure adherence to the Patient Bill of Rights and hospital policies while coordinating with