Patient & Family Experience Concierge

Saint Francis Hospital, Inc.; Bixby (OK); On-site; USD 25,000 - 32,000; Full time

Job summary

Saint Francis Hospital, Inc. is seeking a Patient Family Representative to greet patients, families and visitors and coordinate communications between hospital staff, patients and their loved ones. The role involves working with volunteers to meet patient needs and guiding escorts around the campus.

Minimum education is a High School Diploma or GED, with 1–2 years related experience. Candidates should have advanced computer skills (Word, Excel, Outlook) and strong customer service and

Qualifications

• High School Diploma or GED required.
• 1–2 years related experience preferred.
• Advanced computer skills including Word, Excel and Windows.
• Proficient with Outlook and strong customer service abilities.

Responsibilities

• Greet patients, families and visitors arriving at the hospital.
• Work closely with volunteers to meet patients' needs.
• Direct escorts of patients, families and visitors by volunteers throughout the hospital.
• Provide information for patients, families and visitors and coordinate communications between hospital staff.

Skills

Customer service

Interpersonal skills

MS Office

Multitasking

Education

High School Diploma or GED

Tools

Outlook

Job description

Saint Francis Hospital, Inc. is seeking a Patient Family Representative to greet patients, families and visitors and coordinate communications between hospital staff, patients and their loved ones. The role involves working with volunteers to meet patient needs and guiding escorts around the campus.

Minimum education is a High School Diploma or GED, with 1–2 years related experience. Candidates should have advanced computer skills (Word, Excel, Outlook) and strong customer service and