Patient Experience Navigator

3200 North Shore Medical Center, Inc.; Salem (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

North Shore Medical Center, Inc. is seeking a patient experience liaison to enhance the overall patient and visitor journey. You will greet and guide individuals, resolve inquiries, and support check-in/check-out processes to ensure a welcoming environment.

The role emphasizes empathy, clear communication, and collaboration with hospital teams to promote excellent service and a positive hospital image.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Experience in customer service or healthcare is advantageous.

Responsibilities

• Greet patients, visitors, and staff warmly and professionally.
• Assist patients and visitors with navigation within the hospital.
• Address inquiries and resolve concerns promptly and empathetically.
• Assist with check-in and check-out processes for a smooth flow.
• Act as a liaison between patients, families, and hospital staff.
• Inform patients about additional hospital services and programs.

Skills

Interpersonal skills

Communication

Empathy

Problem solving

Office software

Education

High School Diploma or equivalent

Associate's Degree preferred or related field

Job description

North Shore Medical Center, Inc. is seeking a patient experience liaison to enhance the overall patient and visitor journey. You will greet and guide individuals, resolve inquiries, and support check-in/check-out processes to ensure a welcoming environment.

The role emphasizes empathy, clear communication, and collaboration with hospital teams to promote excellent service and a positive hospital image.