Patient Family Education Program Assistant

Children's Hospital Los Angeles (CHLA); Los Angeles (CA); On-site; USD 43,680 - 56,212; Full time

Benefits offered by this job

Competitive compensation package

Robust benefits program

Job summary

A leading pediatric hospital is seeking a Patient Family Education (PFE) Program Assistant to provide support in the Family Resource Center. The role requires over a year of related experience and fluency in English and Spanish. Responsibilities include managing program referrals and ensuring a positive experience for patients and families. This position offers a competitive salary range of $43,680.00 to $56,212.00 and is set within a dynamic and supportive working environment.

Qualifications

• 1+ year of related experience, preferably in a medical front office.
• Ability to deal effectively with the public and provide a positive experience.

Responsibilities

• Responsible for business services and program support in the Family Resource Center.
• Greeting families and answering calls, managing program referrals.

Skills

Fluent in both English and Spanish

Excellent telephone manner

Strong critical thinking

Problem-solving skills

Education

Associate degree from an accredited school

Bachelor’s degree or higher preferred

Job description

Overview

NATIONAL LEADERS IN PEDIATRIC CARE Ranked among the top 10 pediatric hospitals in the nation, Children’s Hospital Los Angeles (CHLA) provides the best care for kids in California.

Here world-class experts in medicine, education and research work together to deliver family-centered care half a million times each year. From primary to complex critical care, more than 350 programs and services are offered, each one specially designed for children.

The CHLA of the future is brighter than can be imagined. Investments in technology, research and innovation will create care that is personal, convenient and empowering. Our scientists will work with clinical experts to take laboratory discoveries and create treatments that are a perfect match for every patient. And together, CHLA team members will turn health care into health transformation.

Join a hospital where the work you do will matter—to you, to your colleagues, and above all, to our patients and families. The work will be challenging, but always rewarding.

It’s Work That Matters.

Hours

Monday - Friday 7:30am - 4:30pm

Position Statement/Position Summary

The Patient Family Education (PFE) Program Assistant is responsible for the business services and program support activities in the Family Resource Center. The PFE Program Assistant provides patients families and team members with a positive experience including but not limited to greeting families, answering calls, PFE program referral management, class support and facilitating access to technology, community and hospital resources.

Minimum Qualifications/Work Experience

• 1+ year of related experience. Medical front office experience preferred.
• Excellent telephone manner and ability to deal effectively with the public.
• Demonstrates strong critical thinking and problem-solving skills.
• Required: Fluent in both English and Spanish.

Education/Licensure/Certification

• Associate degree from an accredited school, or an equivalent combination of related education and experience.
• Bachelor’s degree or higher preferred.

Pay Scale Information

$43,680.00-$56,212.00

CHLA values the contribution each Team Member brings to our organization. Final determination of a successful candidate’s starting pay will vary based on a number of factors, including, but not limited to education and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this specific job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs. CHLA looks forward to introducing you to our world-class organization where we create hope and build healthier futures.

About CHLA

Children's Hospital Los Angeles (CHLA) is a leader in pediatric and adolescent health both here and across the globe. As a premier Magnet teaching hospital, you’ll find an environment that’s alive with learning, rooted in care and compassion, and home to thought leadership and unwavering support. CHLA is dedicated to creating hope and building healthier futures - for our patients, as well as for you and your career!

CHLA has been affiliated with the Keck School of Medicine of the University of Southern California since 1932.

Equal Employment Opportunity

At Children’s Hospital Los Angeles, our work matters. And so do each and every one of our valued team members. CHLA is an Equal Employment Opportunity employer. We consider qualified applicants for all positions without regard to race, color, religion, creed, national origin, sex, gender identity, age, physical or mental disability, sexual orientation, marital status, veteran or military status, genetic information or any other legally protected basis under federal, state or local laws, regulations or ordinances. We will also consider for employment qualified applicants with criminal history, in a manner consistent with the requirements of state and local laws, including the LA City Fair Chance Ordinance and SF Fair Chance Ordinance.

Qualified Applicants with disabilities are entitled to reasonable accommodation under the California Fair Employment and Housing Act and the Americans with Disabilities Act. Please contact CHLA Human Resources if you need assistance completing the application process.

Our various experiences, perspectives and backgrounds allow us to better serve our patients and create a strong community at CHLA.

Patient & Family Education