Sr. Manager, Ambulatory Access Center

Children's Hospital Los Angeles; California; Remote; USD 112,000 - 152,000; Full time

Job summary

Children's Hospital Los Angeles seeks a Sr. Manager, Ambulatory Access Center to lead Centralized Scheduling, Referral Intake, and Registration. You will guide managers, streamline workflows, and drive access improvements in partnership with Capacity Management and Clinical Leadership.

The role focuses on optimizing patient access, referral conversion, and service excellence, with a strong emphasis on leadership and strategic operations within a 100% remote California-based position.

Qualifications

• 7+ years of related operations management experience.
• 3+ years of progressive leadership experience in ambulatory access or related operation.
• Bachelor's degree in Health Management or equivalent combination of education and experience.
• Lean Six Sigma Certification is preferred.

Responsibilities

• Provide operational leadership for Centralized Scheduling, Referral Intake, and Registration.
• Lead managers and supervisors in executing departmental priorities and streamlining workflows.
• Identify access improvement opportunities and implement sustainable operational solutions.
• Advance organizational goals related to patient access, referral conversion, schedule utilization, and service excellence.

Skills

Operations management

Leadership

Strategic planning

Education

Bachelor's degree in Health Management

Master's degree

Lean Six Sigma Certification

Job description

Sr. Manager, Ambulatory Access Center

Locations: Los Angeles, California

Job Category: Management/Leadership

Position Type: Full-Time

Shift: Days

Job Description

Join a team that's shaping the future of pediatric care. Children's Hospital Los Angeles is consistently ranked among the top 10 children's hospitals in the nation, delivering world-class care through more than 350 specialized programs and services. Here, world-class experts in medicine, research, and education work together to deliver family-centered care to more than 155,000 patients each year. At CHLA, your work will help build brighter tomorrows for the children and families we serve.

Overview

This is 100% remote position. CHLA requires a primary residence in California prior to start date. Will require on-site visits based on department needs.

Schedule

Monday-Friday, shift will vary between 7:30 AM-5:30 PM

Purpose Statement/Position Summary

The Sr. Manager, Ambulatory Access Center provides operational leadership for Centralized Scheduling, Referral Intake, and Registration. This role leads managers and supervisors in executing departmental priorities, streamlining workflows, and driving operational excellence. In partnership with Capacity Management, Clinical Leadership, and key stakeholders, the Sr. Manager identifies access improvement opportunities, implements sustainable operational solutions, and advances organizational goals related to patient access, referral conversion, schedule utilization, and service excellence.

Minimum Qualifications/Work Experience

Required:

• 7+ years of related operations management experience.
• 3+ years of progressive leadership experience in ambulatory access, patient access, referral management, healthcare contact center or related operation.

Preferred:

• Experience designing scheduling templates and scaling new patient access technologies, including AI.

Education/Licensure/Certification

Required:

• Bachelor's degree in Health Management or equivalent combination of relevant education and experience.

Preferred:

• Master's degree.
• Lean Six Sigma Certification.

Pay Scale Information

USD $111,862.00 - USD $152,119.00

CHLA values the contribution each Team Member brings to our organization. Final determination of a successful candidate's starting pay will vary based on a number of factors, including, but not limited to, education and experience within the job or the industry. The pay scale listed for this position is generally for candidates who meet the specified qualifications and requirements listed on this specific job description. Additional pay may be determined for those candidates who exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs.

About Us

CHLA is a leader in pediatric and adolescent health, in our community, across the nation, and around the world. As a premier Magnet-recognized teaching hospital, CHLA offers an environment rooted in learning, collaboration, and compassionate care. . We are home to groundbreaking research, clinical innovation, and a culture that supports personal and professional growth.

Since 1932, CHLA has been affiliated with the Keck School of Medicine of the University of Southern California. Through this partnership and our own enduring mission, we remain committed to creating hope and building healthier futures.

CHLA is an Equal Opportunity Employer

At Children's Hospital Los Angeles, our work matters. And so do each and every one of our valued team members. We consider qualified applicants for all positions without regard to race, color, religion, creed, national origin, sex, gender identity, age, physical or mental disability, sexual orientation, marital status, veteran or military status, genetic information or any other legally protected basis under federal, state or local laws, regulations or ordinances. We will also consider for employment qualified applicants with criminal history, in a manner consistent with the requirements of state and local laws, including the LA City Fair Chance Ordinance and SF Fair Chance Ordinance.

Qualified Applicants with disabilities are entitled to reasonable accommodation under the California Fair Employment and Housing Act and the Americans with Disabilities Act. Please contact CHLA Human Resources if you need assistance completing the application process.

Our various experiences, perspectives and backgrounds allow us to better serve our patients and create a strong community at CHLA.