Patient & Family Concierge - Part-Time (Transplant ICU)

UPMC; Pittsburgh (Allegheny County); On-site; USD 22,000 - 31,000; Part time

Job summary

UPMC Presbyterian Hospital is seeking a Part-Time Patient & Family Concierge (PFC) in the Transplant ICU to support patients, families, and clinical staff with bedside, stocking, and administrative tasks. You will greet and escort patients, assist with transport and meals, and maintain organized spaces.

The role runs 24 hours per week on two 12-hour shifts, from 9am to 9pm, with weekend and holiday availability. This is a non-clinical position focused on improving the patient experience.

Responsibilities

• Greet and escort patients and visitors.
• Assist with patient transport, meal delivery, and supply replenishment.
• Maintain clean, organized spaces and report maintenance needs.
• Answer phones, respond to call lights, and provide non-clinical assistance.

Job description

Part-Time Patient & Family Concierge - Transplant ICU (UPMC Presbyterian)

Interested in starting a career in healthcare and love helping others? Join us at UPMC Presbyterian Hospital as a Part-Time Patient & Family Concierge (PFC) in our Transplant ICU. This role offers a meaningful way to make a difference for patients and families by enhancing their hospital experience from arrival to discharge.

As a PFC, you’ll support patients, families, and clinical staff by performing a mix of bedside, stocking, and administrative tasks. You’ll assist with everything from guiding visitors and delivering meals to transporting patients and managing supplies—ensuring smooth, compassionate care every step of the way.

This role offers 24 hours per week, 2 12 hour shifts, 9am-9pm, requiring availability on weekends and holidays. The starting pay is $19.00 per hour, with the final title and rate determined by experience and education.

Key Responsibilities

• Greet and escort patients and visitors.
• Assist with patient transport, meal delivery, and supply replenishment.
• Maintain clean, organized spaces and report maintenance needs.
• Answer phones, respond to call lights, and provide non-clinical assistance.

Note: This role does NOT involve clinical tasks such as bathing, mobility assistance, or administering medical care.

About the Unit:

The Transplant ICU is a 12-bed critical care unit (growing in size when the new Kamin Tower opens in January 2027). Most of our patients have received transplanted organs includingkidney, liver, pancreas, intestine, islet cell, or multi-visceral transplants. We also care for patients recovering from orthopedic surgeries, surgical oncology patients undergoing complicated abdominal surgeries, and patients suffering from multi-system organ failure. The diversity of patients makes the TICU an exciting and stimulating atmosphere for learning and professional growth.