Full-Time Patient & Family Concierge - CT Surgery (9D)

UPMC; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Job summary

UPMC Shadyside is hiring a Full-Time Patient & Family Concierge in the CT Surgery unit 9D to provide compassionate support to patients, families, and visitors throughout their stay. The role coordinates destinations, assists with environmental services, dietary needs, patient transport, and manages supplies and equipment.

The 9D unit specializes in cardiothoracic transplant care, offering a collaborative environment and close teamwork with nurses and other clinicians.

Qualifications

• High school diploma or enrollment in a high school/GED program.
• 1 year of previous job experience preferred in lieu of HS diploma/GED.
• Previous experience in health care or customer service is a plus, but not required.
• Ability to follow written and verbal instructions.

Responsibilities

• Destination Coordination: Welcome patients and families, guide them to destinations, and provide information.
• Environmental Services: Clean and organize areas, replenish supplies, report maintenance issues.
• Dietary Services: Assemble and serve meals per dietary orders and ensure safety.
• Transportation Services: Safely move patients, equipment, and specimens as needed.
• Supply & Equipment Management: Order, organize, and deliver supplies, monitor expiration dates.

Skills

Customer service

Compassion

Follow instructions

Education

High School diploma/GED

Job description

Join UPMC Presbyterian's Cardiology Team!

UPMC Shadyside is hiring a Full-Time Patient & Family Concierge to join their team in the CT Surgery unit 9D!

The Patient & Family Concierge provides compassionate, general support to patients, families, and visitors throughout their hospital stay. The primary goal of the Concierge is to ensure a high-quality experience for everyone involved, including patients, visitors, and staff. Duties may include coordinating patient and visitor destinations, assisting with environmental services, dietary needs, patient transport, and managing supplies and equipment.

About the Unit

9D is a 17-bed cardiothoracic transplant unit caring for patients recovering from heart and/or lung transplants, and who receive support from a ventricular assist device; we also receive overflow cardiology patients. On 9D, we pride ourselves on creating a highly collaborative environment for our nurses and multidisciplinary team.

Responsibilities

• Destination Coordination: Welcomes patients and families, guiding them to their destinations and providing information while respecting confidentiality. Assists with parking, issues courtesy discounts and passes, provides scooters as needed, and tracks patient belongings upon admission.
• Environmental Services: Cleans and organizes assigned areas, including patient rooms and public spaces, follows cleaning procedures, replenishes supplies, and reports maintenance issues.
• Dietary Services: Assembles and serves meals based on dietary orders, maintains food safety, operates food service equipment, and delivers meal trays and nourishments, adhering to sanitation and safety guidelines.
• Transportation Services: Safely transports patients, equipment, and lab specimens between areas, disinfects equipment, records data, reports issues, and requests equipment repairs as needed.
• Supply & Equipment Management: Orders, organizes, and delivers supplies and equipment, maintains stock and temperature logs, checks expiration dates, and monitors inventory.
• General: Answers phones, responds to call lights, interacts with patients, rounds regularly, distributes care plans, prompts mobility, maintains resources, and follows hygiene and infection control protocols. Adheres to reporting procedures and UPMC values, and performs additional duties as assigned.
• Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times.
• High School diploma OR active High School/GED program enrollment OR one year of previous job experience required in lieu of HS Diploma/GED.
• Previous experience in health care or customer service is a plus, but not required.
• Ability to follow written and verbal instructions.

Patient & Family Concierge (PFC) Career Ladder

• Patient & Family Concierge
  • Requires a high school diploma/GED or enrollment in a high school or GED program
  • 1 year of previous job experience
• Patient & Family Concierge Senior
  • Requires a high school diploma/GED
  • 1 year of previous job experience
  • Six months or more of PFC experience or equivalent
• Patient & Family Concierge Lead
  • Requires a high school diploma/GED
  • 1 year of previous job experience
  • 2 years or more of PFC experience or equivalent (including one year as PFC-Senior)

Licensure, Certifications, and Clearances

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran