Full-Time Patient & Family Concierge - Transplant ICU

UPMC; Pittsburgh (Allegheny County); On-site; USD 22,000 - 31,000; Full time

Job summary

UPMC Presbyterian Hospital is hiring a Full-Time Patient & Family Concierge (PFC) for the Transplant ICU. You will support patients and families with bedside, stocking, and administrative tasks to enhance the hospital experience from arrival to discharge.

This role emphasizes compassionate, non-clinical assistance such as guiding visitors, delivering meals, transporting patients, replenishing supplies, answering phones, and reporting maintenance needs.

Qualifications

• Availability to work 36 hours per week, 9am–9pm, including weekends and holidays.
• Excellent customer service and communication skills.
• Ability to perform bedside, stocking and administrative tasks in a hospital setting.

Responsibilities

• Greet and escort patients and visitors.
• Assist with patient transport, meal delivery, and supply replenishment.
• Maintain clean, organized spaces and report maintenance needs.
• Answer phones, respond to call lights, and provide non-clinical assistance.

Skills

Patient support

Communication

Teamwork

Job description

Full-Time Patient & Family Concierge – Transplant ICU (UPMC Presbyterian)

Interested in starting a career in healthcare and love helping others? Join us at UPMC Presbyterian Hospital as aFull-Time Patient & Family Concierge (PFC) in our Transplant ICU. This role offers a meaningful way to make a difference for patients and families by enhancing their hospital experience from arrival to discharge.

As a PFC, you’ll support patients, families, and clinical staff by performing a mix of bedside, stocking, and administrative tasks. You’ll assist with everything from guiding visitors and delivering meals to transporting patients and managing supplies—ensuring smooth, compassionate care every step of the way.

This full-time role offers 36 hours per week, 9am-9pm, requiring availability on weekends and holidays. The starting pay is $19.00 per hour, with the final title and rate determined by experience and education.

Key Responsibilities

• Greet and escort patients and visitors.
• Assist with patient transport, meal delivery, and supply replenishment.
• Maintain clean, organized spaces and report maintenance needs.
• Answer phones, respond to call lights, and provide non-clinical assistance.

Note: This role does NOT involve clinical tasks such as bathing, mobility assistance, or administering medical care.

About the Unit:

The Transplant ICU is a 12-bed critical care unit (growing in size when the new Kamin Tower opens in January 2027). Most of our patients have received transplanted organs includingkidney, liver, pancreas, intestine, islet cell, or multi-visceral transplants. We also care for patients recovering from orthopedic surgeries, surgical oncology patients undergoing complicated abdominal surgeries, and patients suffering from multi-system organ failure. The diversity of patients makes the TICU an exciting and stimulating atmosphere for learning and professional growth.