Full-Time Patient & Family Concierge - Cardiothoracic ICU

UPMC; Pittsburgh (Allegheny County); Sur place; USD 22 000 - 32 000; Plein temps

Résumé du poste

UPMC Presbyterian's Cardiology Team in Pittsburgh is hiring a Full-Time Patient & Family Concierge for the Cardiothoracic ICU. The Concierge provides compassionate support to patients, families, and visitors during hospital stays, coordinating destinations and assisting with services to ensure a high-quality experience.

The role involves coordinating patient and visitor destinations, assisting with environmental services and dietary needs, patient transport, and managing supplies and equipment,

Qualifications

Responsabilités

• Destination Coordination: Welcomes patients and families, guiding them to destinations and providing information while maintaining confidentiality.
• Environmental Services: Cleans and organizes areas, replenishes supplies, and reports issues.
• Dietary Services: Prepares and delivers meals per dietary orders, ensures safety.
• Transportation Services: Transports patients and equipment; disinfects and records data.
• Supply & Equipment Management: Orders, stocks, inventories, and tracks expiration dates.
• General: Answers phones, responds to call lights, distributes care plans, upholds hygiene procedures.

Description du poste

Join UPMC Presbyterian's Cardiology Team!

UPMC Shadyside is hiring a Full-Time Patient & Family Concierge to join their team in the Cardiothoracic ICU!

The Patient & Family Concierge provides compassionate, general support to patients, families, and visitors throughout their hospital stay. The primary goal of the Concierge is to ensure a high-quality experience for everyone involved, including patients, visitors, and staff. Duties may include coordinating patient and visitor destinations, assisting with environmental services, dietary needs, patient transport, and managing supplies and equipment.

About the Unit:

The Cardiothoracic ICU at Presbyterian is a 20-bed critical care facility specializing in care for adult and geriatric patients recovering from open heart surgery, heart and/or lung transplant, thoracic surgery, and vascular surgery. Our surgical teams are closely involved in a collaborative and multidisciplinary approach to patient management.

Responsibilities:

• Destination Coordination: Welcomes patients and families, guiding them to their destinations and providing information while respecting confidentiality. Assists with parking, issues courtesy discounts and passes, provides scooters as needed, and tracks patient belongings upon admission.
• Environmental Services: Cleans and organizes assigned areas, including patient rooms and public spaces, follows cleaning procedures, replenishes supplies, and reports maintenance issues.
• Dietary Services: Assembles and serves meals based on dietary orders, maintains food safety, operates food service equipment, and delivers meal trays and nourishments, adhering to sanitation and safety guidelines.
• Transportation Services: Safely transports patients, equipment, and lab specimens between areas, disinfects equipment, records data, reports issues, and requests equipment repairs as needed.
• Supply & Equipment Management: Orders, organizes, and delivers supplies and equipment, maintains stock and temperature logs, checks expiration dates, and monitors inventory.
• General: Answers phones, responds to call lights, interacts with patients, rounds regularly, distributes care plans, prompts mobility, maintains resources, and follows hygiene and infection control protocols. Adheres to reporting procedures and UPMC values, and performs additional duties as assigned.