Part-Time Patient & Family Concierge - Cardiothoracic ICU

UPMC; Pittsburgh (Allegheny County); Sur place; USD 21 000 - 30 000; Temps partiel

Résumé du poste

UPMC Shadyside is hiring a Part-Time Patient & Family Concierge for the Cardiothoracic ICU. The role focuses on compassionate, general support to patients, families, and visitors throughout hospital stays, coordinating destinations, assisting with environmental services, dietary needs, patient transport, and managing supplies and equipment.

The Cardiothoracic ICU cares for adults and geriatrics after heart/lung surgeries and transplants, with a collaborative, multidisciplinary approach to

Responsabilités

• Destination Coordination: Welcomes patients and families, guiding them to destinations and providing information while respecting confidentiality.
• Environmental Services: Cleans and organizes assigned areas, including patient rooms and public spaces, replenishes supplies, and reports maintenance issues.
• Dietary Services: Assembles and serves meals based on dietary orders, maintains food safety, operates food service equipment, and delivers meal trays and nourishments.
• Transportation Services: Safely transports patients and lab specimens between areas, disinfects equipment, records data, reports issues, and requests repairs.
• Supply & Equipment Management: Orders, organizes, and delivers supplies and equipment, maintains stock and temperature logs, checks expiration dates, and monitors inventory.
• General: Answers phones, responds to call lights, interacts with patients, rounds regularly, distributes care plans, and follows hygiene and infection control protocols.

Description du poste

Join UPMC Presbyterian's Cardiology Team!

UPMC Shadyside is hiring a Part-Time Patient & Family Concierge to join their team in the CardiothoracicICU!

The Patient & Family Concierge provides compassionate, general support to patients, families, and visitors throughout their hospital stay. The primary goal of the Concierge is to ensure a high-quality experience for everyone involved, including patients, visitors, and staff. Duties may include coordinating patient and visitor destinations, assisting with environmental services, dietary needs, patient transport, and managing supplies and equipment.

About the Unit:

The Cardiothoracic ICU at Presbyterian is a 20-bed critical care facility specializing in care for adult and geriatric patients recovering from open heart surgery, heart and/or lung transplant, thoracic surgery, and vascular surgery. Our surgical teams are closely involved in a collaborative and multidisciplinary approach to patient management.

Responsibilities:

• Destination Coordination:Welcomes patients and families, guiding them to their destinations and providing information while respecting confidentiality. Assists with parking, issues courtesy discounts and passes, provides scooters as needed, and tracks patient belongings upon admission.
• Environmental Services: Cleans and organizes assigned areas, including patient rooms and public spaces, follows cleaning procedures, replenishes supplies, and reports maintenance issues.
• Dietary Services: Assembles and serves meals based on dietary orders, maintains food safety, operates food service equipment, and delivers meal trays and nourishments, adhering to sanitation and safety guidelines.
• Transportation Services: Safely transports patients, equipment, and lab specimens between areas, disinfects equipment, records data, reports issues, and requests equipment repairs as needed.
• Supply & Equipment Management: Orders, organizes, and delivers supplies and equipment, maintains stock and temperature logs, checks expiration dates, and monitors inventory.
• General: Answers phones, responds to call lights, interacts with patients, rounds regularly, distributes care plans, prompts mobility, maintains resources, and follows hygiene and infection control protocols. Adheres to reporting procedures and UPMC values, and performs additional duties as assigned.