Patient & Family Concierge — Guest Relations

Cook Children's Health Care System; Fort Worth (TX); On-site; USD 19,000 - 28,000; Part time

Job summary

Cook Children’s Health Care System in Fort Worth’s Medical Center seeks a Guest Relations Specialist to provide a welcoming, informative presence for patients, families, visitors and staff, aligning with our operating values. You will communicate respectfully and professionally while supporting a positive patient experience.

The role requires a High School Diploma or GED, 3+ years of professional experience (health care setting preferred) and computer proficiency.

Qualifications

• High School Diploma or GED required; college degree preferred.
• Minimum 3 years of professional experience; health care setting preferred.
• Computer proficiency required.
• Collaborative work ethic, problem-solving skills, attention to detail, and professional demeanor.
• Availability to meet department needs, including evenings, holidays, and weekends.
• Spanish reading/writing/speaking preferred.

Skills

Customer service

Spanish (preferred)

Education

High School Diploma or GED

College degree preferred

Job description

Cook Children’s Health Care System in Fort Worth’s Medical Center seeks a Guest Relations Specialist to provide a welcoming, informative presence for patients, families, visitors and staff, aligning with our operating values. You will communicate respectfully and professionally while supporting a positive patient experience.

The role requires a High School Diploma or GED, 3+ years of professional experience (health care setting preferred) and computer proficiency.