Guest Relations Specialist

CCMC Cook Children's Medical Center; Fort Worth (TX); On-site; USD 35,000 - 48,000; Part time

Job summary

Cook Children’s Medical Center in Fort Worth is seeking a Guest Relations Specialist to provide a welcoming presence and exceptional service to patients, families, visitors and staff. This PRN role supports Family Engagement and upholds our values by delivering information with care and personal attention.

The position requires a high school diploma or GED, with 3 years of experience preferred, and Spanish language skills are a plus.

Qualifications

• High School Diploma or GED required; college degree preferred.
• Minimum 3 years’ professional work experience; health care setting preferred.
• Ability to read, write, and speak Spanish preferred.

Responsibilities

• Provide a welcoming presence and excellent service to patients, families, visitors and staff.
• Share information and offer personal attention to each guest.
• Model Cook Children's Health Care System values in daily interactions.

Skills

Customer service

Bilingual Spanish

Problem solving

Detail oriented

Education

High School Diploma or GED

College degree preferred

Job description

The Guest Relations Specialist

Location: Medical Center - Fort Worth Department: Family Engagement Shift: Varying Shifts (United States of America) Standard Weekly Hours: 12

The Guest Relations Specialist is responsible for providing a welcoming presence and excellent service to patients, families, visitors, and staff through the information we impart, and the personal attention we give each guest. As a Family Support Services staff member, the Guest Relations Specialist will demonstrate a commitment to Cook Children's Health Care System Operating Values, as follows, integrating them into each job function. Live quality while improving efficiency. Challenge the status quo by allowing innovation to be integrated into daily work. Think creatively, plan analytically and then act decisively. Communicate in an open, respectful, timely and effective manner. Encourage personal fulfillment, optimism and joy in the workplace.

Education & Experience:

High School Diploma or GED required; college degree preferred. Minimum 3 years’ experience professional work experience required; health care setting preferred. Computer proficiency required. Collaborative work ethic, independent problem-solving skills, attention to detail, positive and professional demeanor with high integrity and ethics are all qualities necessary to be successful in this position. Available to meet the needs of the department by working additional shifts, including evenings, holidays, and weekend shifts. Ability to read, write, and speak Spanish preferred.

Hours:

PRN- Hours and Days Vary

About Us:

Cook Children’s is an equal opportunity employer. As such, Cook Children’s offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination. Cook Children’s is a Texas-only employer. If you are hired, you will need to maintain your primary residence within the state of Texas, along with all licenses and credentials required for your position throughout your employment.

Promise, a strong word with deep meaning that everyone understands—especially kids. This is the foundation of our organization and what drives us to blaze new trails in medical care, research, advanced technology, as well as programs and initiatives that benefit children who may not otherwise have access to quality health care. Every day our employees come to work with the intention of keeping our Promise. It's the guiding principle that helps our patients and their families get better and stay healthy. As a member of our Cook Children's team, you can be an important part of making that happen.