Ortho Front Desk: Patient Concierge (Full-Time)

Cook Children's; Fort Worth (TX); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Cook Children's in Fort Worth, TX is seeking a Medical Receptionist to greet patients and create a friendly, efficient intake and checkout experience for every visit. You will handle phones, scheduling, registration, billing and payments, while learning diverse insurance plans and medical terminology to support the Orthopedics department.

This full-time role requires a high school diploma and customer service experience, with strong interpersonal skills and the ability to stay composed under

Qualifications

• High School graduate or equivalent required.
• Customer service experience required.
• Exhibit good interpersonal and communication skills.

Responsibilities

• Greet patients and establish a friendly, efficient intake and checkout experience.
• Answer phones promptly and courteously; schedule appointments.
• Register patients, bill and collect payments following applicable policies.
• Learn and understand diversified insurance plans and medical terminology.
• Adapt to changes in staffing levels and patient volumes.

Skills

Customer service experience

Interpersonal communication

Pressure management

Education

High School diploma or equivalent

Job description

Cook Children's in Fort Worth, TX is seeking a Medical Receptionist to greet patients and create a friendly, efficient intake and checkout experience for every visit. You will handle phones, scheduling, registration, billing and payments, while learning diverse insurance plans and medical terminology to support the Orthopedics department.

This full-time role requires a high school diploma and customer service experience, with strong interpersonal skills and the ability to stay composed under