Guest Relations Specialist

Cook Children's Health Care System; Fort Worth (TX); On-site; USD 19,000 - 28,000; Part time

Job summary

Cook Children’s Health Care System in Fort Worth’s Medical Center seeks a Guest Relations Specialist to provide a welcoming, informative presence for patients, families, visitors and staff, aligning with our operating values. You will communicate respectfully and professionally while supporting a positive patient experience.

The role requires a High School Diploma or GED, 3+ years of professional experience (health care setting preferred) and computer proficiency.

Qualifications

• High School Diploma or GED required; college degree preferred.
• Minimum 3 years of professional experience; health care setting preferred.
• Computer proficiency required.
• Collaborative work ethic, problem-solving skills, attention to detail, and professional demeanor.
• Availability to meet department needs, including evenings, holidays, and weekends.
• Spanish reading/writing/speaking preferred.

Skills

Customer service

Spanish (preferred)

Education

High School Diploma or GED

College degree preferred

Job description

Location: Medical Center - Fort Worth

Department: Family Engagement

Shift: Varying Shifts (United States of America)

Standard Weekly Hours: 12

Summary

The Guest Relations Specialist is responsible for providing a welcoming presence and excellent service to patients, families, visitors, and staff through the information we impart, and the personal attention we give each guest. As a Family Support Services staff member, the Guest Relations Specialist will demonstrate a commitment to Cook Children's Health Care System Operating Values, as follows, integrating them into each job function. Live quality while improving efficiency. Challenge the status quo by allowing innovation to be integrated into daily work. Think creatively, plan analytically and then act decisively. Communicate in an open, respectful, timely and effective manner. Encourage personal fulfillment, optimism and joy in the workplace.

Education & Experience

• High School Diploma or GED required; college degree preferred.
• Minimum 3 years' experience professional work experience required; health care setting preferred.
• Computer proficiency required.
• Collaborative work ethic, independent problem-solving skills, attention to detail, positive and professional demeanor with high integrity and ethics are all qualities necessary to be successful in this position.
• Available to meet the needs of the department by working additional shifts, including evenings, holidays, and weekend shifts.
• Ability to read, write, and speak Spanish preferred.

Hours

• PRN- Hours and Days Vary

About Us

Cook Children's is an equal opportunity employer. As such, Cook Children's offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination.

Cook Children's is a Texas-only employer. If you are hired, you will need to maintain your primary residence within the state of Texas, along with all licenses and credentials required for your position throughout your employment.