Patient Experience & Treatment Navigator

Tanya Kormeili, MD, APC; Santa Monica (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Derm & Rejuvenation Institute is seeking a motivated Patient Experience & Treatment Coordinator to join our physician-led multispecialty practice. This nonclinical role guides patients through treatment plans, scheduling, quotes, and payments, with structured training provided.

Ideal candidates are warm, organized, and comfortable discussing costs and memberships. Prior healthcare experience is helpful but not required; strong communication and professionalism are essential.

Qualifications

• Excellent verbal and written communication skills.
• Willing to undergo structured training.
• Comfort discussing treatment costs, memberships, and scheduling.
• Professionalism, sound judgment, and coachability.
• Ability to build trust and maintain patient confidentiality.

Responsibilities

• Create a warm, polished, and professional patient experience.
• Explain treatment logistics, preparation, costs, and next steps using approved information.
• Schedule medical, surgical, injectable, and cosmetic procedures; maintain calendars.
• Review quotes, deposits, payment deadlines, and financing options; collect payments.
• Coordinate with physicians, surgery centers, and care team; ensure timely documentation.
• Maintain accurate patient records, quotes, payments, and follow-up notes.

Skills

Communication

Relationship-building

Customer service

Scheduling

Detail-oriented

Tools

CRM systems

Electronic Health Records

Payment processing

Job description

Derm & Rejuvenation Institute is seeking a motivated Patient Experience & Treatment Coordinator to join our physician-led multispecialty practice. This nonclinical role guides patients through treatment plans, scheduling, quotes, and payments, with structured training provided.

Ideal candidates are warm, organized, and comfortable discussing costs and memberships. Prior healthcare experience is helpful but not required; strong communication and professionalism are essential.