Patient Experience & Access Coordinator

REN Dermatology; Franklin (TN); On-site; USD 32,000 - 46,000; Full time

Job summary

REN Dermatology in Franklin seeks a Patient Care Coordinator to deliver a welcoming, efficient patient experience. You will handle front-desk duties, check-in/out, schedule appointments, verify insurance, collect payments, and maintain accurate documentation while upholding HIPAA.

The role requires strong customer service and communication skills, plus experience with EMR systems like EMA/ModMed and Relatient.

Qualifications

• High school diploma or equivalent required.
• One year of experience in a medical office, clinic, or other patient-facing healthcare setting preferred.
• Experience using electronic medical record and patient communication systems preferred.

Responsibilities

• Greet patients and visitors in a courteous, professional manner during check-in/check-out.
• Verify insurance eligibility, benefits, and patient financial responsibility.
• Process patient payments and maintain accurate documentation.
• Maintain patient records and ensure HIPAA/privacy compliance.
• Schedule, reschedule, and confirm appointments per provider templates and guidelines.

Skills

Customer service

Communication

Organization

Adaptability

Education

High school diploma

Tools

EMA/ModMed

Relatient

Outlook

Job description

REN Dermatology in Franklin seeks a Patient Care Coordinator to deliver a welcoming, efficient patient experience. You will handle front-desk duties, check-in/out, schedule appointments, verify insurance, collect payments, and maintain accurate documentation while upholding HIPAA.

The role requires strong customer service and communication skills, plus experience with EMR systems like EMA/ModMed and Relatient.