Patient Experience & Treatment Coordinator (Bilingual)

IMAGE Specialty PartnersTM; Woodland (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

401(k)

Growth opportunities

Job summary

IMAGE Specialty Partners in Woodland, CA seeks a highly motivated Treatment Coordinator / Patient Coordinator to support front-office operations and guide patients through the treatment process. The role requires superb communication and scheduling skills and involves discussing treatment options and financing with patients.

The position features full-time hours (Mon-Fri, 8:00 AM-5:00 PM) with bilingual English/Spanish preferred, and opportunities for professional growth.

Qualifications

• Prior dental or orthodontic experience preferred.
• Treatment Coordinator experience strongly preferred.
• Excellent communication and interpersonal skills.
• Comfortable discussing treatment costs, financial obligations, and payment options with patients.
• Strong customer service and patient relationship skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Strong organizational and scheduling skills.
• Professional, positive, and team-oriented attitude.
• Experience with dental practice management software is a plus.

Responsibilities

• Greet patients and provide a welcoming, professional experience.
• Answer incoming calls and assist patients with questions and scheduling needs.
• Manage patient appointments and maintain an efficient schedule.
• Coordinate new patient appointments and follow-up communication.
• Present and explain recommended treatment plans to patients.
• Educate patients on treatment options and help them understand the value of recommended care.
• Discuss treatment costs, insurance benefits, patient financial obligations, and available payment options.
• Assist patients with financial arrangements and payment plans.
• Follow up with patients regarding pending treatment and help support case acceptance.
• Schedule treatment and necessary follow-up appointments.
• Maintain accurate patient information and documentation.
• Coordinate with doctors and clinical team members to ensure a smooth patient experience.
• Assist with patient retention and practice growth initiatives.
• Support additional front-office and administrative responsibilities as needed.

Skills

Dental/Orthodontic experience

Treatment coordination

Excellent communication

Discuss treatment costs

Customer service

Scheduling

Team oriented

Tools

Dental practice management software

Job description

IMAGE Specialty Partners in Woodland, CA seeks a highly motivated Treatment Coordinator / Patient Coordinator to support front-office operations and guide patients through the treatment process. The role requires superb communication and scheduling skills and involves discussing treatment options and financing with patients.

The position features full-time hours (Mon-Fri, 8:00 AM-5:00 PM) with bilingual English/Spanish preferred, and opportunities for professional growth.